Hill Residential Contractors LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, use our website chat widget, communicate with us or request information about our residential remodeling and renovation services.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Property or service location
- Information about your remodeling or renovation project
- Messages submitted through our website chat widget
- Information provided by phone, email or text message
We may also collect limited technical information such as browser type, device information, IP address, referring pages and website usage information.
2. How We Use Your Information
We may use your information to:
- Respond to remodeling inquiries
- Provide customer service and assistance
- Schedule consultations or appointments
- Send appointment confirmations and reminders
- Provide project and service-related updates
- Follow up regarding requested services
- Provide promotional communications when you have separately consented to receive them
- Operate our website, CRM and communications systems
- Improve our services and website
- Comply with applicable legal obligations
3. SMS and Mobile Messaging
When you provide your mobile phone number through our website chat widget and explicitly consent to receive text messages, Hill Residential Contractors LLC may send SMS messages consistent with the consent option you selected.
Messages may include responses to remodeling inquiries, customer care communications, appointment scheduling and reminders, project updates, service-related follow-ups, service announcements and, when separate marketing consent has been provided, promotional messages or special offers.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Personal Information
We do not sell your personal information.
We may use trusted service providers that help us operate our website, customer relationship management systems, communications, scheduling, analytics and related business functions.
Information may also be disclosed when required by applicable law or legal process, or when necessary to protect our rights, customers or property.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to understand website usage, improve functionality and analyze website performance.
You may control cookies through your browser settings.
6. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes and comply with applicable legal obligations.
7. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss or disclosure.
8. Your Rights and Choices
You may request access, correction or deletion of certain personal information by contacting us.
You may withdraw SMS consent at any time by replying STOP. For SMS assistance, reply HELP.
9. Children's Privacy
Our website and residential remodeling services are intended for adults. We do not knowingly collect personal information from individuals under 18 for the purpose of providing remodeling services.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected by the effective date shown at the top of this page.
11. Contact Information
Hill Residential Contractors LLC
1105 Dumont Ave
Brooklyn, NY 11208
Phone:
(770) 568-0060
Email:
[email protected]
Website:
https://www.hillresidentialcontractors.com/